At Auzz Trinklets N Krafts, your satisfaction is important to us. We aim to resolve all issues promptly and fairly. This policy applies to all domestic and international orders.

1. Insurance for Domestic Shipping

Orders Below $100 (Tracked)

• Tracked parcels under $100 are automatically covered by insurance.

Orders Above $101 (Tracked)

• Additional insurance is strongly recommended.
  
• If insurance is not selected, we can only cover up to $100 for any loss or damage during transit, as per Australia Post’s standard compensation.

Free Shipping & Untracked Services

• Untracked parcels and free-shipping services are not eligible for insurance claims.
  
• No refunds or compensation can be offered for loss or damage on untracked shipments.

2. Faulty or Defective Goods

Australia

• Goods with confirmed manufacturing faults will be replaced at no cost.

International Orders

• Refunds only. Replacements are not available for international orders.

Important Requirements

• All return claims must be approved in writing before goods are returned.
  
• Faulty item claims must be reported within 3 days of receiving your order.
  
• Damaged goods claims must include:
  
  Photos of the parcel before opening, and
  Photos after opening
  Without photographic evidence, claims may be denied.
  
• Damage claims are submitted to Australia Post, and we will assist where possible.

3. Reporting Discrepancies

• Pricing, quantity, or tax discrepancies must be reported immediately.
  
• A copy of your invoice must accompany all returns.
  
• As above, damaged goods must be photographed before and after opening.

4. Return Shipping Responsibility

• Customers are responsible for return shipping costs for faulty items (Australia & International).
  
• Auzz Trinklets N Krafts is not liable for loss or damage during return transit.
  
• COD/collect returns will not be accepted.

5. Inspection of Returns

• All returns are individually inspected upon arrival.
  
• Items not purchased from us or without a confirmed manufacturing defect will not be accepted.

6. Refund Processing – Australia

• You will be notified by email once the return is received and inspected.
  
• If approved, refunds will be issued to your original payment method within the standard processing timeframe.
  
• Processing or merchant fees may apply (see Section 9).

7. Refund Processing – International

• You will be notified by email once your return is received and inspected.
  
• If approved, refunds will be issued to your original payment method.
  
• Processing fees may apply.
  
• Only refunds will be provided for defective goods sold outside Australia.

8. Change of Mind & Non-Refundable Items

• Change-of-mind purchases are not eligible for refunds. Store credit may be offered at our discretion.
  
• Sale and discounted items are final sale — no returns, exchanges, or refunds.
  
• Pre-order items and deposits are strictly non-refundable.
  
  If an order is cancelled, deposits and pre-order amounts are forfeited.

9. Combined Orders & Shipping Fee Adjustments

If two or more orders are placed separately with shipping paid multiple times:

• We may combine the orders and refund excess shipping.
  
• Refunds will be minus payment processing fees:
  3% for credit card payments
  7% for ZIP Pay or Afterpay
  Plus a $2.00 processing charge

Example:

If you paid $15.50 shipping twice, one $15.50 charge will be refunded minus the applicable fees.

10. How to Arrange a Return

Please email us at atcraft.com.au@gmail.com with:

• Your order number
  
• Your contact email
  
• Full details of your claim
  
• Photos, if applicable

Please also review our FAQs for additional information.

11. Important Note About Pre-Orders & Deposits

Deposits and pre-order payments are non-refundable under all circumstances.

If a pre-order is cancelled, the paid amount is forfeited and no refund will be issued.

12. Questions?

If you need help with a return or have questions about this policy, please email us with your:

• Order number
• Email address

We are here to assist.